Terms & Conditions
These Terms & Conditions govern your use of services made available through www.grivana.co.in or the Grivana mobile application (the “Platform”). The Platform is owned, operated, and made available by Saimorphix Innovations LLP, with its registered address at Bhandup.
This is a legal Terms of Service agreement between you—the person using, accessing, or subscribing to the service (the “User” or “You”)—and us. By using our services, you agree to these Terms & Conditions.
1. Acceptance of Terms
By downloading, accessing, or using Grivana (the “App”), you agree to be bound by these Terms of Service. If you do not agree, you must discontinue use immediately.
2. Scope of Services
Grivana provides a digital platform that connects users (“Customers”) with independent household service providers (“Providers”). Grivana acts solely as an intermediary and does not directly provide services.
Service availability, garment-care options, and pickup and delivery windows are subject to locality coverage and confirmation at the time of booking. Please provide accurate pickup and contact information.
3. User Obligations
- Provide accurate and complete information during registration and booking.
- Use the App lawfully and respectfully.
- Ensure timely payment for services booked.
4. Provider Obligations
- Deliver services with reasonable skill, care, and professionalism.
- Comply with applicable laws, including GST regulations.
- Maintain transparency in pricing and service terms.
5. Payments and Fees
All transactions are processed securely through integrated payment gateways. Applicable taxes, including GST, are included where required.
We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment. Payment processing is subject to that processor's terms and policies in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of an unsuccessful payment, money debited shall be credited in accordance with the Payment Processor's terms.
If you are redirected to a third-party payment processor while using the Platform, you may be subject to that party's terms, conditions, and privacy policies. Grivana is not responsible for the practices or policies of third-party service providers. Please review the applicable terms before proceeding with a transaction.
6. Limitation of Liability
Grivana is not liable for the quality, safety, or outcome of services provided by Providers. The App is provided “as is” without warranties of any kind.
7. Grievance Redressal
You may write to us at info@saimorphixinnovations.com. We will strive to resolve order-related issues within the timelines prescribed under applicable laws.
8. Account Suspension and Termination
Grivana reserves the right to suspend or terminate accounts for misuse, fraud, or violation of these Terms.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Maharashtra.
Garment Care
We take reasonable care with every item entrusted to us. Please share any special care instructions at booking and check pockets before handover.
Privacy Policy
The website www.grivana.co.in, under the name and style “Grivana”, and the mobile applications (the “Platform”) are owned, operated, and made available by Saimorphix Innovations LLP, with its office at D Wing 701, Vaikunt Dham, Bhandup West, Mumbai 400078.
Grivana respects your privacy. This policy explains how we handle information shared through our website and services, including the information we process to provide our services.
1. Information We Collect
We collect personal information (name, phone number, address), transactional data, and device information to enable bookings and improve services.
2. How We Use Information
Collected data is used for:
- Processing bookings and payments.
- Customer support and communication.
- Service improvement and analytics.
3. Information Sharing
Data is shared only with payment gateways as necessary to fulfil bookings. We do not sell or rent personal information to third parties.
4. Consent and Opt-Out
By using Grivana, you consent to data collection and use as described. You may withdraw consent by contacting support or deleting your account.
5. Data Security
We implement encryption, secure servers, and restricted employee access to protect your information.
6. Data Retention
We retain data while your account is active or as required by law. Once deleted, residual data may remain in backups for a limited period.
7. Policy Updates
We may update this Privacy Policy periodically. Users will be notified of significant changes via the App or email.
8. Third-Party Links
This Platform may contain links that lead to other websites, platforms, or services. Once you leave the Grivana Platform, you are subject to that third party's privacy policy, and Grivana is not responsible for it. We encourage you to read the privacy policy of every third-party platform you visit through the Platform. If you access a linked third-party platform, you do so entirely at your own risk. Grivana will not be responsible for notifying you of changes to information on those third-party platforms.
9. Testimonials and Consent
From time to time, we may post Users' testimonials, comments, or reviews about the Services on the Platform. These may contain personal information. We obtain the User's consent to post their name with such testimonials, comments, or reviews.
Liability for Garments (Laundry Service)
Grivana exercises utmost care in handling all garments entrusted to us. However, due to the inherent risks associated with fabric care, our liability is limited as follows:
1. Scope of Liability
Grivana shall not be held responsible for:
- Pre-existing damage, wear and tear, or inherent fabric defects (including shrinkage, colour bleeding, or loose embellishments).
- Items without care labels or those requiring special handling not disclosed at the time of pickup.
- Ornaments, buttons, sequins, or accessories attached to garments.
2. Compensation Limits
In the event of proven damage or loss caused during our ironing process, Grivana's liability shall be limited to a maximum of three times the ironing charge of the garment, or ₹1,000 per garment, whichever is lower. Compensation will be provided in the form of service credit, not cash.
3. Claim Window
Customers must report any damage or loss within 48 hours of delivery. Claims made beyond this period will not be entertained.
4. Customer Responsibilities
Customers are required to:
- Check pockets and remove valuables before handing over garments.
- Declare delicate fabrics or special care requirements at pickup.
- Verify garment count at the time of delivery.
5. Optional Insurance
For premium garments, Grivana offers optional garment insurance at an additional charge. This provides extended coverage up to ₹3,000 per garment.